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                                        CONNECTIONS Q4 2025 3ExcellantCUSTOMER SERVICE!Our customers have choices, and that%u2019s why we need to stand out%u2014not just with what we know, but with how we treat people. Going the extra bit means being kind, polite, and patient in every interaction. It%u2019s the small moments of care and understanding that make a lasting impression and keep customers choosing us.%u201cpersonal attention%u201d%u201cnice to have local help%u201d%u201cmy money isn%u2019t just getting service, its being invested towards the FTTH rollout%u201d%u201cpatience of a saint%u201d%u201cpleasurable%u201d%u201cAWESOME!%u201d%u201cjust so nice%u201d%u201cquickness &kindness%u201d%u201chelpful & patient%u201d%u201cmade my day SPECIAL%u201d%u201cextremely efficient and very polite%u201d%u201ccares about doing it right and our happiness%u201d%u201cVery Efficient%u201d%u201cworked tirelessly%u201d%u201ccourteous%u201d%u201clike having your favorite grandson visit%u201d%u201clistened%u201d%u201cI felt very comfortable and safe%u201d%u201cexplained everything to me so I could understand%u201d%u201cfriendliest, most knowledgeable and courteous professional%u201dHazleton HeroismCustomer Dolores Bogacik called in because she wanted to put out a special thanks to two SECV team members who went above and beyond for her husband!On September12th, around 2:15PM on Lattimer Rd, a car accidentally hit a man on a motorcycle, dropping him and causing some injuries and he may have lost conscience. The man on the motorcycle was Dolores%u2019s husband Frank.The person who hit Frank left the scene and Frank was left on the road alone and vulnerable to further harm from traffic. Luckily, our Techs Troy Tini and Brandon Denke were in the area and noticed Frank on the road and jumped into action. Troy and Brandon guarded and used their 1st aid kits to assist our customer using precautions and used their skills to manage traffic until emergency services arrived. Frank is recovering well and thanks to our boys no further harm occurred that day.Dolores says she is beyond grateful.I know we can%u2019t be heros everyday and I guess you never know when you will becalled to step up. Grateful for guys like Troy, Brandon, all the volunteer firefighters, military and police.%u201cshared a few laughs%u201d

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